Designing with power

24 February 2021 on Medium

Most project briefs don’t come with an invitation to redistribute power dynamics, but that mustn’t stop us from trying. Reflections on working more intentionally with power and privilege.

Service design at Government Digital Service

27 September 2019 on Youtube

A talk about how we approach service design at GDS including how we’ve used service blueprinting on GOV.UK Verify.

Holding on to working less

10 July 2020 on Medium

Reflections on maintaining work-life balance after moving to an agency from the public sector.

Making space to disagree

27 June 2020 on Medium

A blog post about making space for different perspectives in group work.

Make feels open, it makes people feel better

30 April 2019 on Medium

A reflection on working at Government Digital Service and being open about hard things.

Learning about identity checking across government

20 December 2018 on GOV.UK User research in government

A write up with Nick Forrester on an event we held for government researchers and designers to share knowledge about checking users’ identities.

Policy and inclusive design

March 2017 on SelectAll

My perspective on inclusive design with Katherine Barcham.

Govt.nz takes on Citizenship and Authentications

16 December 2016 on the NZ Government Web Toolkit

The Govt.nz team kicked off our latest pilot at the end of October looking at NZ citizenship and how to get documents authenticated. This is what we’ve done so far.

Govt.nz: New templates for new content

27 June 2016 on the NZ Government Web Toolkit

We’ve created new templates for the new kinds of content on http://www.govt.nz. This post explains how we designed the templates, the purpose of the different templates, and how we tested them.

7 steps to helping older people find what they need

16 May 2016 on the NZ Government Web Toolkit

At Govt.nz, we organise content around the needs of users rather than the structure of government. Here’s the process we followed while writing health information to meet the needs of older New Zealanders.

Open Source + Design

4 May 2015 on Medium

The Open Source // Open Society conference has been on in Wellington over the past couple of days and it covered a broad and exciting range of ideas. How does design fit in?

Govt.nz Design Overhaul

5 February 2015 on the NZ Government Web Toolkit

In December last year, I and two other designers from Open Lab, Laura Prescott and Finlay Brazier, spent a month reviewing the design and structure of the Govt.nz website.