This pilot brought together government information for people over 65. To begin, we ran Govt.nz’s first discovery phase, following GDS’s model. I facilitated the team through the design process of user research, ideation, prototyping and refinement.
One of the main outputs of this work was a process template. When testing with older users, some told us they find it difficult to stay focussed on lengthy or complex tasks. As a result, we created a template that steps people through a process, usually applying for a service. Standard headings based on putting what’s most important first made it easier for people, breaking long pages into manageable chunks.
Read more about how we developed the information architecture in Seven steps to helping older people find what they need and about the changes that came out of the project in New templates for new content.
Meg Douglas Howie 